​​​​​​​​Complaints alleging violation of a NERC Reliability Standard may be submitted directly to MRO, through MRO's third-party Hotline​ or through NERC via NERC's Compliance Hotline Form.

​Complaints will be processed according to Section 3.7 of the CMEP, ensuring confidentiality of the complainant throughout the process. If warranted by the facts and circumstances, MRO may initiate another compliance monitoring method, such as a Spot Check, to conduct additional follow-up on the complaint.